. Documents necessary for travel:  It is the responsibility of the passenger to have the necessary documents for travel. Foreign passengers can use their NIE to obtain electronic tickets, but to travel it is compulsory to have a passport or another document, accepted as valid for travelling, by the airline companies and authorities. The NIE alone is not sufficient.

. Cancellations: Reservations are final and Terminal A issues any reserved tickets. Once the reservation has been made Terminal A does not cancel tickets automatically. The tickets will be issued when the credit cards or the transfer payment has been accepted. In case of not being able to travel, you will have to request a refund, or you can use the cancellation insurance if you have selected it. To recover your money in unforeseen cases, we recommend the use of the cancellation insurance group Elvia-Grupo Mondial Assistance, where possible.

. Refunds: Refunds are provided by the airline companies and they are subject to the fare conditions. The most economical or “tourist with restrictions” fares (identified on the website as: “CHANGE/REFUND RESTRICTED”) often DO NOT have refunds. In such cases Terminal A recommends the use of the cancellation insurance group Elvia-Grupo Mondial Assistance, where possible. Terminal A charges a service fee of 15 EUR for processing refunds in addition to the charge that has been establish by the airline.

. Changes of Passenger Names: When making a change in the name of one or more passengers on a reservation, you may lose the originally desired fare. Changes in names usually require the cancellation of the original booking and a new booking will have to be made. Therefore it is important to write the names and surnames of the passengers on the reservation correctly to ensure the fare of the reservation and avoid costs of refunds and new bookings. The majority of the airline companies that allow a change of the passenger names require the cancellation of tickets with incorrect passenger names, requesting the corresponding refund and the issuing of new tickets. Terminal A charges a service fee of 150 EUR for processing any name change.
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Process for changes and cancellations of tickets purchased through Terminal A: In order to alter a reservation, irrespective of reason, it is absolutely necessary to inform us of this via e-mail at cambios@terminala.com. Once your e-mail has been received, the department will offer you any available alternatives. The same process is also applied for cancellations, but in this case the e-mail will have to be sent to cancelaciones@terminala.com.

. Important Note: Please do not contact the aforementioned departments with regards to fare penalties. If you need any such information, please contact our call centre at 0034 93 645 50 18, or e-mail us at acliente@terminala.com. Any requests for changes and cancellations will only be attended to during our working hours.

. Cancellation Insurance: Terminal A and the Elvia-Grupo Mondial Assistance group offer you the possibility to purchase cancellation insurance. We recommend that you purchase this if you wish to be covered  in case of illness, loss of work or other unforeseen cases. The Cancellation Insurance allows you to recover the compensation sooner than similar policies offered by some airline companies which can take several months to be processed. Please check terms and conditions here…

. Reconfirmation of Flights: It is important to confirm your flight 24 hours before your departure. You may do this by contacting the airline company or visiting http://www.viewtrip.com (for reservations processed with Galileo) or http://www.checkmytrip.com (for reservations processed with Amadeus). Please be aware departure times may be changed by the airline companies up until the last moment.

. Payment Methods: We recommend payment with a credit or debit card. If you choose to pay via a bank transfer it is your own responsibility to perform said transfer and fax us the receipt to: 0034 93 520 70 99. Terminal A will not issue tickets if the bank transfer or respective confirmation has not been received..

. Our Passenger Group Conditions: Airline companies define a group as a reservation with a minimum of 10 passengers (excluding children under 2). Each passenger must have an identical flight itinerary. On group reservations special fares are applied, subject to space availability and approval by the airline. Airlines have the right to deny such fares for any reason they deem appropriate. Terminal A offers a special service for groups through e-mail at grupos@terminala.com.

. Conditions of Roundtrip Fares: Fares of roundtrips offered by Terminal A that entail a single airline can be cancelled if the passenger does not use the outbound flight. To avoid this type of problem the client must call our customer service on: 0034 93 645 50 18 to enquire about possible alternatives. However the airlines ultimately decide upon guaranteeing the seat on the return flight of the reservation.

. Fuel: The air companies can increase fuel taxes without notice. This rise may in some cases increase the final price of the ticket. Such decisions are made solely by the airline, and are independent of Terminal A.

. Unaccompanied Minors: The airlines companies, regular or low cost, have strict guidelines for reservations with unaccompanied minors. Unaccompanied minors are defined as children above the age of 12, although some companies have alternative age restrictions. To avoid problems from these types of reservations, you must e-mail the following address in order to make a reservation with the appropriate details: menores@terminala.com. Once we have received the e-mail our customer service department will contact you to request the information needed to confirm the reservation.

• Making and managing air ticket delivery
• Making reservations, including the supply of certain tariffs.

• 12 € per electronic ticket
• 12 € per physical ticket

• For purposes of this contract “ticket” means the ticket and the baggage check, of which the present conditions and notices form part; “carrier” means every air carrier that transports or undertakes to transport the passenger or his baggage hereunder or renders any other service related to such air transport; “WARSAW CONVENTION” means the Convention for the Unification of Certain Rules relating to International Air Transport, signed at Warsaw, on October 12, 1929, or that Convention as amended at The Hague, on September 28, 1955, whichever may be applicable.
• Transport hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such transport is not “international transport” as defined by that Convention.
• To the extent not in conflict with the foregoing, transport and other services rendered by each carrier are subject to: (1) provisions contained in the ticket, (2) applicable fees, (3) transport conditions established by the carrier and related regulations which are made part hereof (and can be consulted at the carrier’s offices), except for transport between a place in the United States or Canada and any place outside such countries to which the rules in force in those countries will apply.
• Carrier’s name may be abbreviated in the ticket, as long as the full name and its abbreviation appear in the carrier’s manuals, conditions, regulations or timetables. The Carrier’s address shall be that of the departure airport written on the ticket in front of the first abbreviation of the carrier’s name. The set stops are those places set forth in this ticket or shown in the carrier’s timetables as stops already scheduled on the passenger’s itinerary. The transport to be performed hereunder by several successive carriers is regarded as a single operation.
• A carrier issuing a ticket for other carrier lines acts only as its agent.
• Any exclusion or limitation of the carrier’s liability shall apply to and benefit its agents, employees and representatives and any person whose aircraft is used by the carrier for transport and its agents, employees and representatives
• Checked baggage will be delivered to the bearer of the baggage check. In case of damaged baggage moving in international transport, a complaint must be submitted in writing to the carrier immediately after discovering the damage and, at least, within seven days after the delivery date. In case of delay, the complaint must be submitted within twenty one days after the day when the baggage was delivered. See the manuals or conditions applicable transport that is not international.
• This ticket is valid for one year from the date of issuance, unless otherwise stated on the ticket itself, on the carrier’s tariff manuals, transport conditions, or applicable regulations. The tariff for the transport hereunder is subject to modification before beginning the trip. The Carrier may refuse to carry out the transport if the applicable tariff hasn't been paid.
• Carrier undertakes to do his best in order to transport the passenger and baggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and are not part of this contract. The carrier may be replaced without notice by alternate carriers, or it may use other aircrafts, and modify or eliminate stops that were foreseen in the ticket, if necessary. Timetables are subject to change without notice. The carrier bears no responsibility for guaranteeing connections.
• The passenger must comply with Government travel requirements and show departure, arrival and other required documents and arrive at the airport at the time determined by the carrier. If no specific time was determined, the passenger must arrive early enough to follow departure procedures. We suggest you arrive 90 minutes earlier for domestic flights and 150 minutes earlier for international flights, especially if the flight has a stop in the United States or if the United States is its destination. If the origin or destination airport is the Air Terminal 4, of Madrid Airport, you must add 60 more minutes.
• No agent, employee or representative of the carrier has the authority to alter, modify or waive any provision of this contract.